IMPORTANT NOTICES

Changes to our fees

Starting January 22, 2018, changes will be made to the fees for our personal banking solutions. These changes will result in updates to our Fee Guide. These changes will result in updates to our Fee Guide. The new version of this document will be available at nbc.ca and at our branches as of January 22, 2018.

Please consult the sections below for further details. 

Changes to our banking fees

New fees

Account handling (paper statement and passbook) fees will now apply, regardless of the account balance:

  Until January 21, 2018 As of January 22, 2018
High Interest Savings Account
Statement sent by mail Free $2.50/month/account
Strategist, Natcan Strategist and Crescendo Account®
Passbook5 or statement sent by mail Free $2.50/month/account
Chequing Account, Progress Account in US$ or CA$, Daily Interest Savings Account, Youth Savings Account, Multi-Transaction Account
Passbook 5or statement sent by mail No fee with a minimum or average monthly balance of $2,500 $2.50/month/account

 



The following changes will apply to the banking packages and programs: Accessible, Direct Access, AccessPlus, Virtuoso®, Direct Access+, UniFeeTM, UniFee+, ClickStudent® and Perspective

  Until January 21, 2018 As of January 22, 2018
Discount on flat monthly fee
OVATION®, 13 Gold Credit Card card holder 50% off (max. $5.00/month)
No discount

 



As of May 2018, bills paid online will be processed as transactions made through our new ABMs:

  Until end of April 2018 As of May 2018
 
Online bill payment Up to 5 bills can be paid in the same transaction Each bill paid will count as a single transaction

Changes to our financial packages

The following changes will apply to the financial packages:

  • Wealth management
  • Health sciences specialists and students
  • Healthcare professionals and students
  • Business professionals and students: lawyers, notaries,  CPA accountants (CA, CGA and CMA) and graduates of HEC Montreal and Rotman School Toronto 
  • Nurses, registered practical nurses and nursing students
  • Engineers, engineering graduates and engineering students
  • Student and Young Professional Package
  Until January 21, 2018 As of January 22, 2018
Transactions
Sending an Interac® e-Transfer 4 $1.00/transfer Free
Other services

Personalized cheques (shipping fees and taxes not included)


200 cheques per year up to an unlimited number included (based on the financial package)

First order of 100 cheques included

 

 

  • Gold and Crescendo (Private Banking)
  • Offer for Newcomers
  • Made-to-Measure Financial Package
  • National Bank All-In-One BankingTM
  Until January 21, 2018 As of January 22, 2018
Transactions
Sending an Interac e-Transfer4 $1.00/transfer Free

Changes to our banking packages

Our banking packages will change on January 22, 2018:

Below is a reminder of our four main packages as well as the changes being made.

THE MINIMALISTTM Accessible
Until January 21, 2018
The Minimalist
As of

January 22, 2018
Number of monthly transactions included 1 12 transactions including
2 branch transactions
Transactions2
Client Card purchase Included
Withdrawal, transfer 3, withdrawal for bill payment Included
Sending an Interac® e-Transfer4 $1.00/transfer Free
Cheque, pre-authorized debit Included
Branch transactions
Withdrawal, transfer, withdrawal for bill payment 2 included
Bill payment service $2.00/bill
Other services
Online statement or statement sent by mail Free
Passbook5 (if applicable) $2.50/month/account

List of transactions at ABMs

Each

Flat fee

 

$0.75

$1.00/month

Free
Fees
Flat monthly fee for transactions included in the package $3.95
Flat monthly fee regardless of the account balance

No fees for young people aged 0-17, students aged 18-246, seniors aged 65 and over7 or beneficiaries (aged 18 and over) of a Registered Disability Savings Plan 8 .

THE MODESTTM Direct Access
Until January 21, 2018 
The Modest
As of January 22, 2018

Number of monthly transactions included

22 transactions 30 transactions
Transactions2
Client Card purchase Included
Withdrawal, transfer3, withdrawal for bill payment Included
Sending an Interac e-Transfer4 $1.00/transfer Free
Cheque, pre-authorized debit Included
Branch transactions
Withdrawal, transfer, withdrawal for bill payment $1.50/transaction
Bill payment service $2.00/bill
Other services
Online statement Free
Statement sent by mail or passbook 5 (if applicable) $2.50/month/account
Fees
Flat monthly fee for transactions included in the package $8.25 $9.95
Discount on flat monthly fee 9
Young people aged 0–17 N/A $9.95 discount
Students aged 18–24 10 N/A $9.95 discount
Clients aged 60 or older N/A $5.00 discount
Minimum monthly account balance to have flat monthly fee waived $2,500 $3,000
THE CONNECTEDTM AccessPlus
Until January 21, 2018
The Connected
As of January 22, 2018

Number of monthly transactions included 1

Unlimited  transactions
Transactions2
Client Card purchase Included
Withdrawal, transfer 3, withdrawal for bill payment Included
Sending an Interac e-Transfer 4 $1.00/transfer Free
Cheque, pre-authorized debit Included
Branch transactions
Withdrawal, transfer, withdrawal for bill payment $1.50/transaction
Bill payment service $2.00/bill
Other services
Online statement Free
Statement sent by mail or passbook5 (if applicable) $2.50/month/account
List of transactions at ABMs Free
Fees
Flat monthly fee for transactions included in the package $14.25 $14.95
Discount on flat monthly fee9
Young people aged 0–17 N/A $9.95 discount
Students aged 18–24 10 N/A $9.95 discount
Clients aged 60 or older $5.00 discount
Minimum monthly account balance to have flat monthly fee waived Flat monthly fee regardless of the account balance $4,500
Other advantages

Cashback on the annual fees for a National Bank Mastercard®credit card11

No cashback

Cashback of up to $30.00

THE TOTALTM
Virtuoso
Until January 21, 2018
 
The Total
As of January 22, 2018

Number of monthly transactions included 1

Unlimited  transactions
Transactions2
Client Card purchase Included
Withdrawal, transfer3, withdrawal for bill payment Included
Sending an Interac e-Transfer 4 $1.00/transfer Free
Cheque, pre-authorized debit Included
Branch transactions
Withdrawal, transfer, withdrawal for bill payment Included
Bill payment service Included
Other services
Integrated line of credit12 Included
Online statement Free
Statement sent by mail or passbook 5(if applicable) Free $2.50/month/ account
List of transactions at ABMs Free
100 personalized cheques Free (shipping fees and taxes not included)
Use of the Interac network (ABM) $0.50 discount on withdrawals Free
Use of the CIRRUS® network (ABM) $4.00 Free
Overdraft  protection Free
Bank drafts in CAD or foreign currency Free
Purchase or sale of paper money in a foreign currency Free
Automatic transfer carried out by National Bank at your request Free
Fees
Flat monthly fee for transactions included in the package $24.95 $25.95
Rabais spécifiques sur les frais mensuels9
Young people aged 0–17 N/A $9.95 discount
Students aged 18–24 10 N/A $9.95 discount
Clients aged 60 or older $5.00 discount
Minimum monthly account balance to have flat monthly fee waived $5,000 $6,000
Other advantages
Cashback on the annual fees for a National Bank Mastercard credit card 11 No cashback

Cashback of up to $150.00

Safety deposit box $5.00 discount on the annual cost

Removal of certain banking packages and programs

Additionally, on January 22, 2018, the following banking packages and programs will be removed from our range of solutions:

  • Banking packages: Direct Access+, UniFee®, UniFee+ and Financial Service Centre program
  • Banking programs: First Step , CoolCash , i.d., ClickStudent, Perspective, NatPlus® and Nat 50 Plus

Amendments to the contract governing personal deposit and investment accounts

We have reworked our contract governing personal deposit and investment accounts to make it more clear and concise. We have also made some changes and introduced new elements in keeping with our new financial services approach.

The amended contract will come into effect on January 22, 2018. It replaces all previous versions of the General Information and Agreement Governing Investment, Transaction and Margin Accounts.

Please consult the documents below:

 

FAQ

Why did your fees change?

We regularly update our products and services. It's an opportunity to improve our offering and ensure it is aligned with our transition to e-channels. As part of this process, we may need to adjust our fees to maintain the quality of our products and services.
 

Will there be a fee for Interac® e-Transfers?

Starting January 22, Interac e-Transfers will be included with all of our banking packages (see the list above or the Personal Banking Solutions  document).  The current fee is $1 per Interac e-Transfer, in addition to the standard fee per transaction. Fees may apply if you exceed the transaction limit for your package or if you do not have a package.
 

What happens on January 22, 2018?

The changes listed in our Important Notices” section come into effect on January 22, 2018. This includes changes to our pricing (fees and packages) and the contract governing deposit accounts and personal investment accounts.
 

What happens on March 18, 2018?

On March 18, 2018, certain banking packages will be automatically replaced with one of our main packages. A notice was sent to clients affected by these changes. If you didn't receive a notice, visit a branch or talk to your advisor for more details. You can contact your advisor or make an appointment with them online.
 

Will there be changes to all packages?

Yes, all of our packages are changing. Use the interactive tool (please use the browser Internet Explorer) to see what's new. 
 

How can I compare the old packages with the new ones?

Use the interactive tool (please use the browser Internet Explorer) to compare all of the packages.
 

What happens when my package is discontinued?

On March 18, 2018, your package will automatically be replaced with the one that is most similar to what you have now. Open the interactive tool (please use the browser Internet Explorer) and select your current package from the left-hand column to see your new package to the right.
 

I'm not satisfied with the new package I've been offered. How do I change it?

Compare packages using the interactive tool (please use the browser Internet Explorer) to find the one that meets your needs. Starting January 22, you will be able to change your package online or by speaking with an advisor at a branch or over the phone.
 

When can I replace my package with one of the four main ones?

After January 22, 2018, you will be able to change your package through our online and mobile banking services, by visiting a branch or by calling Customer Service.
 

How can I change my package online?

Sign into our online or mobile banking services, select your account and click "Sign up or change your banking package" Find this option by following the steps below.

 

  •  From the web:

1. Sign into your account

2. In the top menu, click “Online Applications"

3. In the first section “Bank accounts and Packages”, click “sign up or change your banking package”

 

          

 

  • From a mobile device:

1. Sign into your account

2. Click on the account linked to your package (in this case your chequing account)

3. Tap the arrow and scroll until you see a button that says "Change my banking package"

4. Click “Change my banking package”

 

Where can I find out more and sign up for one of the new packages?

View our current and future main packages in the Personal Banking Solutions document or the information above.  You can sign up for any of our packages online or at a branch starting January 22, 2018. After this date, there will be more information available on our website and in our pricing guide. Until then, you can sign up for a similar package that will be replaced on January 22, 2018.

 

1   When transactions are indicated as being included, they are included as long as the maximum number of transactions included in the package has not been reached. Any transaction over the maximum as well as any transaction or service that is not indicated in the above table but for which our fee guide sets out fees will be charged based on the applicable pricing for your account or based on the general pricing set out in the “Breakdown of Service Charges” section.

2   Transactions completed without a teller, including transactions at an ABM or merchant, online and mobile transactions, etc.

3   The term “transfer” includes transfers between accounts, transfers between individuals and Interac e-Transfers.

4   Fees apply to the Interac e-Transfer itself (see note 3 above) if you exceed the number of transactions included in your package or if you do not have a package.

5   The passbook option is no longer available.

6   No fees upon presentation of identity documents (proof of age) and proof of full-time student status (proof of registration, course schedule or transcripts). To continue benefiting from no-fee banking, the package is validated annually by presenting the above documents.

7   No fees upon presentation of proof of eligibility for the Guaranteed Income Supplement.

8   No fees upon presentation of proof of eligibility for an RDSP.

9   Discounts are applied upon presentation of supporting documents.

10  The discount is for full-time students, aged 18 to 24 inclusively, attending a post-secondary institution, upon presentation of identity documents (proof of age) and proof of full-time student status (proof of registration, course schedule or transcripts). Only for individual account holders. The package is validated annually by presenting the above documents.

11  The cashback on the annual fees for a National Bank Mastercard credit card can only be applied one time, at enrolment.

12  This line of credit is subject to credit approval by National Bank of Canada.

This package does not waive interest charges.

13  The discount is only for clients who already hold an OVATION Gold credit card.

TM   NATIONAL BANK ALL-IN-ONE BANKING, UNIFEE, THE MINIMALIST, THE MODEST, THE CONNECTED and THE TOTAL are trademarks of National Bank of Canada.

®  FIRST STEP, COOLCASH, CLICKSTUDENT, NATPLUS, VIRTUOSO and OVATION are registered trademarks of National Bank of Canada.

® MASTERCARD and CIRRUS are registered trademarks of Mastercard International Inc. National Bank of Canada is an authorized user.

® INTERAC is a registered trademark of Interac Inc.